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Customizable SLAs as per your request

Here at Silicon Networks, we offer customized SLAs which suits your specific needs and requirements which allows you to scale your budget accordingly.

We provide phone support for all SLAs 24x7 round the clock. Equipment adding or deleting on the contract is penalty free in order to accommodate our clients to the utmost. For every support ticket issued, a certified experienced engineer is assigned the task to cater it within minutes. You get to decide which maintenance service you get to keep in your very own custom SLA. As no data center is equal in terms of the level of maintenance required or expertise needed on site. Hence Silicon Networks offers an adjustable IT service level agreement which caters to any varying data center support.

Your SLA is determined by many factors which include the machines you utilizing and intend to place under support, failsafe plans or equipment’s availability and the urgency of mission-critical equipment. Itech Device’s expert panel of engineers will consult with you in configuring the best SLA suited to your needs.

Common SLAs

24 x 7 x 4 Onsite Support

  • 24x7x365 technical phone support is available.
  • Customer will receive a call from a tier 2 or tier 3 engineer within 30 minutes of ticket submission.
  • Engineer will be onsite, part in hand within four hours.
  • Onsite Engineer will install replacements.

24 x 7 x 4 Parts Replacement Support

  • 24x7x365 technical phone support is available.
  • Customer will receive a call from a tier 2 or tier 3 engineer within 30 minutes of ticket submission.
  • Part in hand within four hours.

24 x 7 x NBD Onsite Support

  • 24x7x365 technical phone support is available.
  • Customer will receive a call from a tier 2 or tier 3 engineer within 30 minutes of ticket submission.
  • NBD Parts guaranteed to arrive before noon on the next business day.
  • Onsite Engineer will install replacements.

24 x 7 x NBD Parts Replacement Support

  • 24x7x365 technical phone support is available.
  • Customer will receive a call from a tier 2 or tier 3 engineer within 30 minutes of ticket submission.
  • NBD Parts guaranteed to arrive before noon on the next business day.
Satisfied

4614

Satisfied Client

Satisfied

742

Tech brands

Satisfied

18594

Queries resolved

Satisfied

145

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Contact Us

USA Office

2175 Lemoine ave, fort Lee Nj 07024

(+000)-000-0000

Toll Free
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sales@siliconnetworks.co

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